• When agreed an hourly rate there is a 2 hour minimum charge on all jobs. After the first 2 hours, we charge every half hour. 

• Arrival time on any job is estimated. We always do our best to be on time, but there might be delays caused by circumstances out of our control.       ( e.g. weather, traffic... ) We do not accept responsibility for any customer loses due to out of our control pick-up/delivery delays.

• All payments must be made in cash or cheques upon job completion. Any other type of payment must be agreed on and made prior the removal work start.

• We will make a note and make you aware of any damaged/scratched items before moving it. We do not accept responsibility for damaged or lost property after job and payment are completed.

• All goods in transit are insured for £17,500. Any claim which exceeds this amount is non-refundable.

• Our insurance covers items in transit only. It will not cover any damage which happens inside a property. If you need any further cover for moving, contact your insurance company and get appropriate insurance cover.

• Parking for the vehicle outside the property is very important and It's the customers responsibility to provide it ( reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council) If  If a penalty charge is unavoidably incurred we request immediate payment to the driver by the customer. We will always do everything we can (within the law!) to prevent this from happening.

• Unless we have agreed to pack for you, it's the customers responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing.

• Unless otherwise agreed it's the customers responsibility to dismantle before our arrival any unit, system, furniture and beds which needs so in order to be safely transported.

• It's the customers responsibility to make sure that all items will fit in the new premises. (e.g. wardrobe, bed, sofa etc.) We are not insured for removing any doors or making new entrances to the premise if any delay is caused by the customer ( e.g. everything is not packed, waiting for keys, incorrect address, etc. ) we reserve the right to add an extra cost to the final bill.

Any personal details, which you provide us with, will only be used for the purpose of your move and will not be shared with any third parties.

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